Supervisor Banquet Operasional dan Pelayanan

Job Description

Supervises banquet operations and service delivery to ensure a seamless guest experience, while leading a team of service staff and coordinating with other hotel departments.

Key Responsibilities

• Plan, organize, and control banquet setups, service flow, and breakdowns.
• Lead, motivate, and evaluate banquet staff to maintain high service standards.
• Coordinate with kitchen, sales, and front‑office teams to meet client specifications.
• Monitor inventory of food, beverages, linens, and equipment; ensure proper stock levels.
• Handle guest inquiries and resolve issues promptly to guarantee satisfaction.
• Maintain compliance with health, safety, and hygiene regulations.
• Prepare reports on banquet performance, costs, and feedback for management.

Requirements

• Education: Minimum D3/D4 (associate degree).
• Age: Up to 0 years (no maximum age limit).
• Gender: Open to all.
• Experience: Minimum 0 years (entry level accepted).
• Skills:
  • Strong communication abilities.
  • Effective managerial, interpersonal, motivational, and leadership skills.
  • Team spirit and service‑oriented mindset.
  • Driving licence (SIM B1) required for concierge duties.
  • Background in hospitality or food‑beverage management.

Work Schedule

• Days: Monday – Saturday
• Hours: 00:00 – 00:00 (shift timings as per operational needs)

Benefits

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Access to Accor learning programs for continuous talent development.
• Opportunities for career growth within the property and across the global Accor network.
• Participation in Corporate Social Responsibility (CSR) and ESG initiatives, allowing you to make a positive community impact.